Frequently Asked Questions

All sales are final. Once an order is confirmed there are no cancellations, refunds, returns, or exchangesunless there is a mistake on the sellers behalf. We encourage customers to review specifications and their order details as well as our shipping policy carefully prior to checking out. Colours may look slightly different depending on the lighting. If there are any issues with your order, please email us at seikohair@gmail.com or submit a form on the contact page immediately. 

Use a satin pillow case if possible and/or head wraps/scarfs when sleeping in the unit. Please store the wig in a clean and safe place when it is not being worn. Be sure to air dry your wig after washing. Keep in mind that our HD lace is super thin and therefore prone to fraying. Please be careful when tugging or removing the wig.

All wigs are factory pre-made.

All natural black units can be worn glueless.

All wigs under the "Used Wigs" tab are Saebunny's barely worn promo units. These wigs are worn one time for a couple hours to promote a brand, then washed, styled, and sold at a discounted price (usually 35-50% off of the original price). These wigs are shipped in their original packaging with accessories. Saebunny is one of the owners of Seikohair.

Reviews can be submitted on the contact page or by email: seikohair@gmail.com

We are not entitled to reimburse you for any deposits or cancellation fees. Please book your hair appointment after recieving the unit.

Processing time is 1-15 days after the order is confirmed. Shipping will take 2-7 business days for customers living in Canada, and 6-10 business days for those in the US. Other orders can take up to 3 weeks to ship. Expedited shipping is not currently available.